Cisco Works, SNMP, MIBs.
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shadowman724
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LMS3.2 DFM: Devices in Questioned state

Mon Apr 16, 2012 8:23 am

Hi networkers,
We get a lot of devices that appear frequently in the Questioned state. Is there a way to troubleshoot them or th get additional info?

Thanks

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Re: LMS3.2 DFM: Devices in Questioned state

Mon Apr 16, 2012 9:15 am

Can you be more specific as to which module(i.e CM, DFM, RME, etc.) you are seeing theses devices in questioned state.
"See packet, be packet, you are packet. Ignore all else!" -The Networker
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shadowman724
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Re: LMS3.2 DFM: Devices in Questioned state

Mon Apr 16, 2012 11:18 am

It's under DFM.

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Re: LMS3.2 DFM: Devices in Questioned state

Mon Apr 16, 2012 12:32 pm

I swear I really need to read the title to posts. :doh:
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Re: LMS3.2 DFM: Devices in Questioned state

Mon Apr 16, 2012 12:37 pm

Check that the SNMP community strings match between the device and Ciscoworks. Also check that the telnet or SSH user credentials match between device and what is configured in Ciscoworks.
"See packet, be packet, you are packet. Ignore all else!" -The Networker
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shadowman724
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Re: LMS3.2 DFM: Devices in Questioned state

Tue Apr 17, 2012 5:39 am

Yes the credentials are correct, especially because the same device has been in "known" state before. The issue is that, the same device is known one time, and then in "questioned" state another time.

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Re: LMS3.2 DFM: Devices in Questioned state

Tue Apr 17, 2012 6:13 am

restart the services for ciscoworks/reboot the box. it has been known to cure our problems before. if that don't call tac.
"See packet, be packet, you are packet. Ignore all else!" -The Networker
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shadowman724
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Re: LMS3.2 DFM: Devices in Questioned state

Wed Apr 18, 2012 3:59 am

Actually the issue is more complex than a mere restart of services :) and we don't have a valid Cisco contract. So I'm learning it the hard way :D

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