Without getting into all the details I will say that we have had several cases with our IT department where one thing was said and another done.
My question is concerning VPN. We currently have a Cisco router and our Network admin stated that nobody had access via VPN.
2 Days later we found out that an employee was working from home using a VPN connection.
While I'm leaving major details out from the "problems" that occured the question is simple.
We instructed the individual to change all the passwords out on the VPN accounts, and to set another person other then herself as Admin as she can not be trusted.
her response was that there is NO ADMIN account when speaking of VPN accounts she said they are just log ins.
While she proceded to show me on her screen I noticed that two names had the words "secret" and "priveledged" next to the user names.
When I asked why they said that...she replied that it was an "encryption" system.
1) How do I know if there are more VPN accounts that are created that I'm not being told about.
2) Is there such as thing as an Admin account and she just does not want to pass over the control?
Thanks for your time, as you may expect my IT knowledge is limited but this does not sound right.
Thanks in advance.